Build Trust Through Transparency

FAQs

The Basics

For Recipients

For Donors

Help

The Basics

What Is GiveLoop?

GiveLoop is a social, online donation tool that enables donors to "vote with their money," increasing donation rates, the number of repeat donors, and the overall number of visitors to a site. Checkout our product tour here.

What Is GiveLoop's Mission?

Our mission is to make fundraising more transparent, effective, and engaging. We believe that openness benefits both the giver and receiver. On a bigger scale, we wish to promote transparency on all levels, including how we operate our own business. In order to be a more transparent company, we want GiveLoop users and fans to ask anything they want about the company directly to its co-founders Brian Foo and Todd Spitz. We will try to answer as best as we can as long as it doesn't violate our privacy policy. Also check out GiveLoop's transparency blog here and our transparency resources here.

The GiveLoop Loop

Wondering what the "Loop" means in GiveLoop? We believe in the mutual benefit of transparency + feedback loops, illustrated here in the GiveLoop Loop.

The GiveLoop Loop

For Recipients

How Much Does It Cost To Use?

GiveLoop is absolutely free to use- there is no subscription fee or transaction fee if you are collecting donations. How do we make money? We ask the donor to pay a small fee (currently 5% of the donation plus any applicable credit card fees) for each donation. We also give the donor the ability to adjust their donation amount to offset the transaction fee. Learn more about our fees here.

What Types Of Campaigns Do GiveLoop Support?

Our general rule is: if you collect donations online or would like to collect donations online, and would benefit from being transparent and collecting user feedback, then GiveLoop is for you. Types of campaigns might include non-profits, charities, schools, software developers, websites, bloggers, fundraisers, campaigns, and projects.

How Do I Setup A Campaign?

1.) Register with GiveLoop. 2.) Add a new campaign. 3.) Add items you would like to raise money for under the 'Edit Campaign' tab. 4.) Optionally embed a widget on your website by clicking the 'Integrate' tab. View our donor recipient guide for more details.

How Do I Join An Existing Campaign?

1.) Register with GiveLoop. 2.) Add a new campaign and select 'The campaign already exists' in the setup option. 3.) An e-mail will be sent to the campaign manager who will then verify you. View our donor recipient guide for more details.

How Do I Verify New Manager Of A Campaign?

1.) On your campaign toolbar, click 'managers'. 2.) You can verify and un-verify users by clicking the link next to each user.

How Does Fundraising Work?

1.) You will list out the things you would like to raise money for, and how much each item will cost. 2.) Then, promote your donation page by embedding widgets on your site or linking to your donation page. 3.) Donors can then choose or suggest things they would like you to spend their money on. 4.) After they donate, you can keep your donors up-to-date on the status of each item through the donation feed.

Do I Have To Spend The Donations How My Donors Want Me To?

We believe it is in your benefit to spend your money how your donors want you to. Building trust through transparency and communication with your donors will likely increase your donor retention and frequency. That said, all donations on our site are non-restrictive and you are not obligated to spend the money you raise according to donor preference.

How/When Do I Receive My Donations?

In order to receive payments, you must first select a payment method by clicking 'payments' on your campaign toolbar.

How Do I Embed A Widget On My Site?

On your campaign toolbar, click 'Integrate'. Here, follow the instructions to embedding widgets or buttons onto your website. View our donor recipient guide for more details.

How Can I Be More Transparent And Accountable?

1.) Keep your donors updated on your progress by making announcements and responding to donors on the campaign donation feed. 2.) Let your donors know you have completed an item, by marking an item as 'Complete' in the 'Edit Campaign' section. 3.) Add proof to completed items, by clicking on the item, then selecting, 'Add Proof'. This will let your donors see the item that you completed.

For Donors

How Does Donating Work?

1.) On a campaign page, look at the items that you can donate to and add items to your cart by entering an amount and clicking 'add'. 2.) If you don't see something you like, you can either make a general donation or make a suggestion by clicking the 'make suggestion' button. 3.) Once you are ready to checkout, click 'checkout', enter your billing information and submit. 4.) You will receive an e-mail confirmation and receive updates on the status of the item(s) you donated to.

Is There Any Way To Track Where My Money Goes?

Yes, once you make a donation to specific items, you will automatically see status updates in your donation feed (by clicking 'my stuff', then 'activity' in the top toolbar).

Is There Any Guarantee As To Where My Money Goes?

Although there is no guarantee, we encourage our donation recipients to be as transparent as possible by giving them the tools (e.g. donation feed, item proof) to easily communicate how they spend their money and what things they are working on. You can do your part by engaging them on their donation feed and communicating with them what you would like to see as far as transparency or accountability. Have more ideas on how we can improve transparency or accountability? Let us know! We're always looking to improve our service.

Why Is There A Transaction Fee?

We use the transaction fee on each donation (currently 5% plus any applicable credit card fees) to cover:

  • Securing and hosting the site
  • Processing your donations securely
  • Covering fees charged by our secure credit card processor service
  • Ensuring the transfer of money raised to the campaign raising money
  • Providing exceptional support to fundraisers and donors
  • Continually listening to our users and improving our service with new products and features

Learn more about our fees here.

Help

I Forgot My Password

Go to our Forgot Password page to reset your password.

How Do I Change My E-mail Settings?

Go to your Account Page and click 'E-mail Settings'. Choose your subscription option, then click 'save'.

What Is Your Privacy Policy?

View our privacy policy here.

What Is Your Terms Of Service?

View our terms of service here.

Who Do I contact If I Have A Problem?

The best way to contact us is through our contact form here. If that doesn't work, you can e-mail us at cs@giveloop.com